Westgate Smoky Mountain Resort & Spa - Gatlinburg

ex. Westgate Smoky Mountain Resort

915 Westgate Resort Road, Gatlinburg, United States, 37738  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Westgate Smoky Mountain Resort & Spa - Gatlinburg

Free Wi-Fi
Parking

Paid parking

24-hour

24-hour reception

24-hour security

Babysitting
Swimming pool

Outdoor swimming pool

Indoor swimming pool

Lazy river

Air conditioning
Facilities for kids

Game room

Children's play area

Children's pool

Kids club

Cribs/ Baby cots

Fitness/ Gym

Fitness center

Verified Reviews:

  • Good breakfast - Good gym - We definitely will return
  • Tv was old - Comfortable beds - There is a gas fireplace
  • Staff was friendly - Helpful service - Close to everything
  • Ac not working - Lovely view of the mountains - Would highly recommend
  • Bathroom was spacious - Room was very nice - Large pool

Overview

Westgate Smoky Mountain Resort & Spa is a 3-star hotel offering a non-smoking accommodation not far from Gatlinburg Theme Park, Dollywood and Great Smoky Mountains National Park. The hotel opened its doors in 2000 and was remodeled in 2011.

The city center is 30 minutes' walk of the property. Thanks to a trolley bus stop nearby, the comfortable hotel is well connected with other parts of Gatlinburg.

Set next to an oceanarium, bars and restaurants, this hotel also offers a swimming pool, a nightclub and a lazy river on site.

The property enjoys unique location within a 45-minute drive to Mc Ghee Tyson airport.

Rooms

Westgate Smoky Mountain Resort & Spa provides 765 guestrooms appointed with a fireplace, wireless internet, a writing table, an in-room safe and a balcony for a pleasant stay in Gatlinburg. Some rooms come with a view of Smoky Mountains. Guestrooms are outfitted with a rustic interior.

Eat & Drink

The restaurant menu features seasonal dishes. The snack bar serves ice cream and snacks. Serving both food and drinks, Westgate Smokehouse Grill and Eight Gables Inn are situated around 50 meters from the property.

Services

Such business facilities as a catering service, a business centre and a conference room are available on site.

Relax

Westgate Smoky Mountain Resort & Spa also offers a playground, a playroom and cribs for guests staying with children. On-site fitness amenities include a fitness centre, a gym and aquafit.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Free public parking is possible on site.

Year renovated:   2011.  Number of rooms:   765.

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Facilities

General

  • Non-smoking property
  • Free Wi-Fi
  • Paid parking
  • Safe deposit box
  • 24-hour reception
  • Express check-in/ -out
  • Pets allowed for a fee
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Children are welcome
  • Luggage storage
  • Elevator
  • ATM/Cash machine
  • Souvenir shop
  • Hairdresser
  • Exterior corridors
  • Fireplace
  • Multilingual staff

Sports & Fitness

  • Fitness center
  • Aqua fitness
  • Horseback riding
  • Tennis
  • Golf course
  • Billiards/ Pool tables
  • Table tennis

Services

  • Paid city shuttle
  • Room service
  • Self-service laundry
  • Tours/Ticket assistance
  • Wedding services
  • Shops/Commercial services

Dining facilities

  • Paid breakfast
  • Restaurant buffet
  • Cafe
  • Snack bar
  • Bar/ Lounge area
  • Picnic area/ Tables
  • Catering service

Meeting facilities

  • Business center

Children's facilities

  • Cribs/ Baby cots
  • Children's pool
  • Water slides
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Indoor swimming pool
  • Outdoor swimming pool
  • Lazy river
  • Aqua park
  • Live entertainment
  • Night club
  • Barbeque grills
  • Television in lobby
  • Spa & wellness center
  • Sauna
  • Jacuzzi
  • Reflex massage

Room facilities

  • Air conditioning
  • Individual heating
  • Paid in-room safe
  • Connecting rooms
  • Living room
  • Sitting area
  • Balcony
  • Tea and coffee facilities
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub shower combination
  • Steam shower
  • Hair dryer on request
  • Washing machine

Self-catering

  • Kitchen
  • Refrigerator
  • Microwave
  • Cooker
  • Cookware/ Kitchen utensils

Media

  • Cable/ Satellite television
  • Direct dial telephone
  • VCR
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 4 pm FREE
Check-out until 10 am FREE

Children and extra beds

Maximum capacity of extra beds in a room is 1. 

Pets

Pets are allowed on request.

How to reach hotel

hotel Westgate Smoky Mountain Resort & Spa - Gatlinburg Gatlinburg location
Show big map »

Hotel Address:

915 Westgate Resort Road, Gatlinburg, United States, 37738

Get directions
City Center
  • Gatlinburg
    2.1 km
Airports
Restaurants
  • Westgate Smokehouse Grill
    20 m
  • Eight Gables Inn (cuisine: American)
    220 m
Ski areas
  • Ober Gatlinburg Ski Resort & Amusement Park
    2.6 km
  • Baskins Creek Falls
    3.0 km
Hotel information
  • Check-in:
    from  4 pm
  • Check-out:
    until  10 am
  • Year renovated:
    2011
  • Number of rooms:
    765

Rooms and availability

Queen Studio
  • Max occupancy:

    4 persons

  • Bed type:

    1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Private bathroom
    • + More
  • General:Work desk
  • Seating area
  • Bathroom:Bathtub/shower combination
  • Hair dryer
  • Dining:Coffee/tea maker
  • Kitchenette
  • Microwave
  • Mini-refrigerator
  • Media:DVD player
Deluxe One-Bedroom Villa
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices

Westgate Smoky Mountain Resort & Spa Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

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What's nearby

Tourist attractions

Popular areas

  • City Center2.0 km

Amusement

  • Dinosaur Golf1.1 km
  • Hillbilly Golf1.8 km
  • Camp Thunder Fun Ctr2.0 km
  • Gatlinburg Theme Park2.0 km
  • Terror Ghost Shows2.1 km
  • Earthquake the Ride2.1 km
  • Motion Ride Movie Theater2.1 km
  • Motion Master Theater2.1 km
  • Fannie Farkle's Amusement2.1 km
  • Fort Fun2.1 km
  • Mysterious Mansion-Gatlinburg2.2 km
  • Space Needle2.4 km
  • Ober Gatlinburg Alpine Slide2.9 km

Monuments and Landmarks

Museums

  • Guinness World Records Museum2.0 km
  • Ripley's Believe IT OR Not2.1 km
  • Star Cars Museum2.9 km

Parks

  • Wild Bear Falls Indoor Waterpark100 m
  • Parks and Grounds Maintenance3.4 km

Arboretum, Green spaces, Zoos

Transport

  • Gatlinburg Trolley2.0 km

Local attractions

  • Hillbilly Golf1.5 km
    340 Parkway, Gatlinburg
  • Mysterious Mansion2.1 km
    424 River Rd., Gatlinburg
  • Ripley's Mirror Maze2.1 km
    623 Parkway, Gatlinburg
  • Ripley's Aquarium of the Smokies2.0 km
    88 River Road, Gatlinburg
  • Cooter's Place2.1 km
    542 Parkway, Gatlinburg

Near the hotel

  • Wild Bear Falls Indoor Waterpark50 m
    915 Westgate Resort Road, Gatlinburg

    Restaurants nearby

    • Westgate Smokehouse Grill20 m

      Address: 915 Westgate Resorts Road
      Phone: (865) 430-5102

      58% likes this, based on 121 reviews

    • Wendy's680 m

      Address: On the Parkway
      Phone: 436-9181

    • Eight Gables Inn220 m

      Address: 219 North Mountain Trail
      Phone: 865/430-3344

      91% likes this, based on 34 reviews
      Cuisine: American
      Price Range: CAD 0 - CAD 50

    • Mountaineer Kandy Kitchen750 m

      Address: 101 Parkway #8
      Phone: (865) 436-5078

      77% likes this, based on 38 reviews

    Hotel information
    • Check-in:
      from  4 pm
    • Check-out:
      until  10 am
    • Year renovated:
      2011
    • Number of rooms:
      765

    Westgate Smoky Mountain Resort & Spa Reviews

    Guest reviews are submitted by our customers after their stay at Westgate Smoky Mountain Resort & Spa

    Average guest rating

    6.6out of 10
    Good
    Based on 33 reviews

    Guest reviews

    • Family with children
      7.8

      Great location in gatlinburg. Not on the strip, but tucked away and spacious. Great scenery in the mountains. Spacious rooms great amenities. Great home feel.

      The hotel water park is not included in your stay if you are not a resort owner and it is a little on the pricey side for what you get, but my young children had a great time. Not enough towels in the room for a family of 4 staying for 2 days. Other than that I loved it!

    • Family with children
      6.6

      Location

      I felt like the Water Park hours could have been longer. We arrived at 7:45 hoping we could use the park and we were informed that it closed at 7:00 pm. Check out time is 10:00am but the water park doesn't open until 11:00am. So the hole point in staying and enjoying the park after travelling all day was crushed. Then we decide to go to the pool. The pool is quite small for the 50 or so guests that were all crammed in there because the water park was closed. I felt like for the size of the lodge they should have had a larger pool area. It was just too many people.

    • Group of friends
      9.6

      The staff was very friendly and responded quickly to our needs.

      The internet service was down during our entire stay and required me to leave the property to handle personal business.

    • Older travelers
      6.6

      The staff was very friendly and always willing to help when needed. The views were amazing and located perfectly between the cities we most often visited.

      When we were checking in (before the Memorial holiday began), we were standing in line for over 30 minutes. The line was out by the main doors and there were only 3 people there behind the counter and then a fourth person came in after we were waiting over the 30 minute mark. We made a comment at that time and the lady behind the counter said (wiat until next week-this is nothing!) That was not the best comment back to us. No aplogies at all for everyone just standing in line. The momment we were in our room with the concierge (Carorle) wanted us to set up a meeting to let you all know how our visit would be. We just got done driving for (2) days and all we wanted was to relax and unpack. We didnt want to get asked and houded to buy into the westgate resort the second we got there. Very unprofessional and not what we wanted. This was not her fault and it just left a bad taste on our end on how you handle your guests. My mother and stepfather are coming down this next week and they cancelled their stay with you to stay at another resort outside of Gatlinburg. The other frustrating part of our stay with you was when another family came and stayed in the romm right next to ours. They had to come through the same main doors and the hallway to their room. We could hear them come and go, clean dishes, talk and we could even hear them in their bathroom. The walls must be so thin that we were so uncomportable talking to each other in our own room. It actually made our minds up to leave early from your establishiment. We didnt want to call "1234" to tell someone that they needed to be quiet.. Its not fair to their vacation either. When my husband and I came last year to walk to grounds and see if we wanted to purchase a timeshare at WestGate, we were told that the room that connects to the bigger room would not be occupied at the same time? Does that not hold true?

    • Couple
      10.0

      I liked Pool and spa and especially the room/suite

      I had to pay for internet

    • Couple
      10.0

      The Westgate Resort was very relaxing and comforting for a couple. The room was really nice and inviting.

      There was not much that I didnt like, only the fact that I didnt have a great view of the mountains, which was requested upon making the reservation.

    • Family with children
      5.8

      Water park was fun

      Very very very small rooms, was not happy sleeping on a pullout couch

    • Couple
      7.0

      I was mostly pleased. The staff was excellant.

      The water was not hot enough in the room.

    • Couple
      9.6

      Location was quick acess to Pigeon Forge or Gatlinberg.they left plenty of towels. The big soft fluffy comforter and pillows made it very ready too sleep.very comfortable bed.

      Our reservations weren't in the computer so we had to wait 20 minutes for everything to be inverters in after driving 5 hours there.

    • Family with children
      8.4

      Loved the cleanliness of the facililty! The staff was very friendly.

      We decided to stay there for the waterpark, however, the waterpark price was not included in the price of the stay. It cost 3 of us an extra $60 to go to the indoor waterpark. Very dissapointing.

    • Couple
      8.2

      I really wish the water park would have been included in the room price.

    • Family with children
      9.6

      It was a beautiful place to stay and a great location. We enjoyed the pool and the playground.

      The waterpark was too cold to enjoy the facility. It was cool weather outside and they had the windows open which made it too cold.

    • Family with children
      5.0

      Nice view.

      It was set up to sleep four but the pillows and blankets were missing along with towels. They were delivered to the room after we had left for the evening and the door was left open and not shut. Luckily all our things were still there when we returned.

    • Family with children
      9.2

      Loved the view! The room was adequate for our fa,mily needs.

      The carpets needed to be cleaned, the fireplace tile needed to be cleaned, and the vents needed cleaning. I have a crawler and a toddler...by the time we would get ready to go somewhere....I Had to clean their hands and knees.

    • Family with children
      6.2

      This hotel requested deposit because it's resort. But I didn't understand it.

    How to reach hotel

    hotel Westgate Smoky Mountain Resort & Spa - Gatlinburg Gatlinburg location
    Show big map »

    Hotel Address:

    915 Westgate Resort Road, Gatlinburg, United States, 37738

    Get directions
    City Center
    • Gatlinburg
      2.1 km
    Airports
    Restaurants
    • Westgate Smokehouse Grill
      20 m
    • Eight Gables Inn (cuisine: American)
      220 m
    Ski areas
    • Ober Gatlinburg Ski Resort & Amusement Park
      2.6 km
    • Baskins Creek Falls
      3.0 km
    Hotel information
    • Check-in:
      from  4 pm
    • Check-out:
      until  10 am
    • Year renovated:
      2011
    • Number of rooms:
      765